If you have a Factory Return Authorization (RA), please follow the steps below:
• Fax a copy of the RA to 828-261-0868 when it is ready for pick up. Note on the faxed copy how many cartons will need to be picked up.
• Have all items packed in a carton ready for return.
• Attach a copy of the RA to each carton.
Once we receive the faxed RA, we will issue a pickup. A Brooks-DeHart driver will make the pick up for the specified RA within 7-10 days. Please allow this time frame prior to calling as the turn-around time can take up to 10 days.
Please note we are not responsible for any items not packaged or any cartons that do not have a copy of the RA attached clearly showing the return to factory information.
If you do not have a copy of the RA, you will need to contact the manufacturer for a copy.