Claims and Damage Policy
All concealed damages are to be reported within 2 days of delivery to Brooks-DeHart Furniture Xpress. Please see claim form for specific instructions.
All glass tops and marble tops will not be processed as a damage or claim if not noted on freight bill at time of delivery.
A claim form along with pictures of the damaged freight including the carton must be emailed to the Claims Department: . Someone from the Claims Department will contact you within 2 days of submitting the required information.
Obtain an estimate from a local repair shop if one is available and the damage is repairable. Also email the estimate to .
If the furniture is not able to be repaired locally, it will be picked up on the next delivery to your area to be repaired at our repair shop.
All claims will be processed and resolved within 30 days of the initial claim.
Click here to download the Claim Form.
Return Authorization Policy
If you have a Factory Return Authorization (RA), please follow the steps below:
- Fax a copy of the RA to 828-261-0868 when it is ready for pick up. Note on the faxed copy how many cartons will need to be picked up.
- Have all items packed in a carton ready for return.
- Attach a copy of the RA to each carton.
Once we receive the faxed RA, we will issue a pickup. A Brooks-DeHart driver will make the pick up for the specified RA within 7-10 days. Please allow this time frame prior to calling as the turn-around time can take up to 10 days.
Please note we are not responsible for any items not packaged or any cartons that do not have a copy of the RA attached clearly showing the return to factory information.
If you do not have a copy of the RA, you will need to contact the manufacturer for a copy.