Policy for Handling Claims & Damages

Click here to download the Claim Form


Policy for Return Authorizations

If you have a Factory Return Authorization (RA), please follow the steps below:

Once we receive the faxed RA, we will issue a pickup. A Brooks-DeHart driver will make the pick up for the specified RA within 7-10 days. Please allow this time frame prior to calling as the turn-around time can take up to 10 days.

Please note we are not responsible for any items not packaged or any cartons that do not have a copy of the RA attached clearly showing the return to factory information.

If you do not have a copy of the RA, you will need to contact the manufacturer for a copy.